Privacy policy | Aid Ukraine UK

Aid Ukraine UK Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

TL;DR: Aid Ukraine UK Privacy Notice

Aid Ukraine UK is a non-profit NGO focused on providing humanitarian aid and support. We collect and share personal information solely to coordinate our relief efforts, collaborate with on-the-ground partners, and support our fundraising and volunteer activities. We prioritise your privacy— we never sell your data. Our use of information is carefully managed to ensure aid reaches those in need, to engage our supporters, and to remain compliant with legal obligations. We are committed to protecting your data and only use it in ways that directly support our mission.

Contact Details

Email:
admin@aidukraine.org.uk

What Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Purchase or account history
Website user information (including user journeys and cookie tracking)
Records of meetings and decisions
Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Addresses
Marketing preferences
Location data
Recorded images, such as photos or videos
Call recordings
Purchase or viewing history
IP addresses
Website and app user journey information
Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

Name
Contact information
Health and safety information

We collect or use the following information for recruitment purposes:

Contact details (e.g., name, address, telephone number, or personal email address)
Date of birth
Employment history (e.g., job application, employment references, or secondary employment)
Education history (e.g., qualifications)

We collect or use the following personal information for dealing with queries, complaints, or claims:

Names and contact details
Address
Payment details
Purchase or service history
Video recordings of public areas
Audio recordings of public areas
Call recordings
Dashcam footage - outside vehicle
Dashcam footage - inside vehicle
Witness statements and contact details
Relevant information from previous investigations
Customer or client accounts and records
Financial transaction information
Information relating to health and safety
Correspondence

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are briefly set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which mean you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases for the Collection and Use of Your Data

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation, or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our Legitimate Interests:

For Providing Services and Goods: Aid Ukraine UK has a legitimate interest in collecting and using personal information to carry out our mission effectively and efficiently. Our primary activities include coordinating and delivering humanitarian aid across the UK and EU borders, as well as organising volunteers who contribute their time and skills to support our efforts.

Benefits of Collecting and Using Personal Information

Efficient Delivery of Aid
Volunteer Coordination
Accountability and Compliance